Hot Springs Village Job Openings
PUBLIC SAFETY DEPARTMENT: RADIO DISPATCHER
Full Time-Shift Work Position – Handles all emergency and non emergency communication by radio and/or telephone relative to law enforcement and public safety. Must have or be able to obtain a working knowledge of radio/dispatch procedures and basic computer system. Must obtain a Level II ACIC/NCIC certification within 12 months. Must be able to think and act clearly in stressful situations and emergencies, be able to speak clearly and distinctly and possess good listening skills. High School graduate or equivalent. Must be able to pass a background investigation. Shift work position for a 24/7 operation. Must be able to work weekends, nights and holidays. Applications will be accepted through Friday, April 7, 2017. E.O.E.
Job Title: Radio Dispatcher Certified
Department: Public Safety/Police Department
Reports To: Director, Public Safety Department
FLSA Status: Non exempt
Pay Grade: 4
Approved By: Director, Public Safety Department
Approved Date: 05/11/06
SUMMARY Handles all emergency and non emergency communication by radio and/or telephone relative to law enforcement and public safety.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Receive and handle all incoming calls for Police, Fire services and Ambulance services.
- Radio dispatch the appropriate emergency responders to emergency and non emergency situations.
- Receive and act on any request or information obtained from all emergency and non emergency situations.
- Monitor, receive and dispatch, calls to the appropriate emergency units from the 911 system, i.e. fire, ambulance, police.
- Prepare and submit written reports, memos, etc. as directed or required.
- Enter and update all dispatched calls into the computer.
- Regular attendance for the scheduled work shifts is required.
QUALIFICATIONS Must be able to think and act clearly in stressful situations and emergencies. Must be able to speak clearly and distinctly and possess good listening skills. Must have ability to reduce rambling and disconnected messages from callers into concise, accurate messages to emergency responders. Must have or be able to obtain a working knowledge of radio/dispatch procedures and basic computer system. Should have the ability to type and enter data via computer keyboard in timely fashion. Must have completed the twelfth school grade or any equivalent combination of experience and/or training. Must be able to pass a background investigation and be free of felony criminal record. Must attain a Level II ACIC/NCIC certification within 12 months of date of employment. This is a shift work position for a 24/7 operation.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.