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MEMBER SERVICES: Village Engagement Associate

Full Time Position – excellent benefits.  Creates a “red carpet” welcoming and informative atmosphere for guests and/or members at the POA lobby.  Must be knowledgeable of community offerings and events serving as hub for member and visitor inquiries.  Sells and processes annual cards, decals, passes, registrations and amenity fees. Must have positive, congenial and professional personality. Ability to work additional hours, as needed, during peak sales periods, vacation coverage, and holiday or weekend office openings. Excellent customer service, communication skills, adaptability and attention to detail required. Computer skills (including Point of Sale (POS) systems) required. Applications will be accepted through Thursday, April 19, 2018. E.O.E.

 

Click here to Apply for this Position

 

Job Title:               Village Engagement Associate I

Department:          Member Services/Administration

Reports To:           Director of Real Estate Acquisitions and Member Services

FLSA Status:         Non-Exempt

Pay Grade:            04

Approved By:        Director of Real Estate Acquisitions and Member Services

Approved Date:    12/09/2015

 

 

Summary

 

Welcomes guests and/or members at the POA Lobby, providing the first impression of HSV’s corporate services and controlled movement throughout the building.  Determines nature of business to the POA and handles as appropriate, notifying staff of their visitors and directing guests to their destination.  Sale of member items including, but not limited to Annual Cards, Vehicle Decals, and other items for Members / Property Owners.  Excellent customer service, communication skills, adaptability, and attention to detail required.  Computer skills (including Point of Sale (POS) systems) required.

 

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

 

  1. Knowledge of community offerings and events serving as a hub for member and visitor inquires.
  2. Remaining alert for visitors requiring physical assistance with entering the facility and helping to ensure safe entry and exit.
  3. Sale of Annual Cards and Decals and Amenities for Members/Property Owners.
  4. Issues Visitor’s pass when required.
  5. Confer with members and/or visitors by telephone or in person to provide information and/or provide amenity services.
  6. Efficient utilization of a Point of Sale (POS) system.
  7. Accurately able to balance transaction drawer daily.
  8. Complete contact forms for new members and/or change of address records.
  9. Perform variety of clerical duties.
  10. Maintain, and make available, a listing of current POA job postings and/or job applications.
  11. Regular attendance and professional appearance is required.
  12. Ability to work additional hours, as needed, during peak sales periods, vacation coverage, and holiday or weekend office openings.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or commensurate experience and/or training in a customer service environment.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and standard operating procedure manuals.  Ability to speak concisely, professionally and effectively before groups of customers or employees within the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and monetary denominations.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.  Ability to calmly and professionally interact with co-workers, guests, members and property owners, seeking to de-escalate concerns and involving supervisors when needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The position personally interacts with the public and will experience both positive and negative interactions.

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