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GOLF OPERATIONS DEPT: CALL CENTER/TEE TIME CUSTOMER SERVICE REPRESENTATIVE

Part Time Position – 10 hours per week.  Handle telephone inquiries/requests with a high degree of focus on providing excellent customer service supporting the Golf Department and various other POA departments.  Position requires good public relations and telephone skills, ability to multi-task effectively, good typing and computer skills.  Applications will be accepted through October 11, 2017. E.O.E.

 

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Job Title:                Call Center/Tee Time Customer Service Representative

Department:           Golf

Reports To:            Administrative Assistant to the Director of Golf

FLSA Status:          Non-exempt

Pay Grade:             02

Approved By:         Director of Golf

Approved Date:     05/19/2014

 

Summary

Customer service focused inbound telephone position supporting the Golf Department and various other POA departments.  Operates computer and peripheral equipment to process tee-time reservations.  Receives inbound calls, determines nature of business, handles request or directs caller to appropriate destination.  This is a part time position.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

 

  1. Handle telephone inquiries/requests with a high degree of focus on providing excellent customer service.
  2. Receive requests for tee times from residents with guests. Confirm identification and make tee times in accordance with policies.
  3. Receive telephone requests for tee times from resident property owners that do not reside in HSV.  Enter requests into tee time computer in accordance with policies.
  4. Receive telephone requests for confirmation of tee times from resident property owners that do not reside in HSV.  Query tee time computer for assignment information and inform caller.
  5. Record all transactions as required by procedures.
  6. Assure that tee time reservation scheduling book accurately reflects dates and times that courses are closed due to tournaments, maintenance, etc. Update book as necessary.
  7. Call persons scheduled for advanced tee times and reschedule if course(s) are required to be closed on date(s) not previously scheduled.
  8. Input registration form into tee time system and GHIN.
  9. Book scrambles. Enter new league members.  Input golf course conditions.
  10. Receive and process requests from realtors and/or rental companies for guest tee times.
  11. Configure tee sheets re: league play dates, tournaments and course closings.
  12. Be well versed on POA rules, regulations, procedures and fees for various POA amenities.
  13. Respond to customer questions, requests and book reservations for various POA amenities.
  14. Process requests for various facility rentals.
  15. Process requests and reservations for various events, classes, or other requests as assigned.
  16. Performs variety of clerical duties.
  17. Regular attendance is required.

 

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.  Excellent public relations and telephone skills are required.  Good organizational and record keeping ability.  Some typing ability and good computer skills are necessary.

Language Skills  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to speak effectively with all customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Good organizational and recording skills a must.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

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